Refund policy

Refund & Return Policy

At CourtSupply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

Returns

You may request a return within 15 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and unworn

  • In original condition

  • In original packaging with all tags included

  • Free of damage caused by the customer

Items that do not meet these conditions may not be eligible for a refund.

To initiate a return, please contact us at:
info@courtsupply.org
Include your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer (unless the item was defective or incorrect)

Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

If you need an exchange, contact us at:
info@courtsupply.org

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item

  • Description of the issue

We will resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Used or worn items

  • Items returned after 15 days

  • Items without original packaging